587.612.5311admin@safeharbor.tech
SAFE HARBOR

Alberta-based IT · Cybersecurity · Technology

IT and cybersecurity that keep your operation moving.

An Alberta-based organization offering security-focused managed IT, cybersecurity and infrastructure assessments, as well as industrial technology services. Fit-for-purpose support and security shaped around how you work.

Book an IT & security review →Explore services

Start with a conversation about your priorities, environment and next steps.

◈   Calgary-based team serving Alberta organizations◎   IT operations and security considered together↗   International support with resources located in Europe

Our approach

Technology should support the business—not get in its way.

We begin by understanding your organization, operational constraints and risk priorities. Then we recommend practical services that fit your environment, resources and goals.

Safe Harbor brings infrastructure, security and technology expertise together to help organizations make informed decisions, strengthen day-to-day operations and plan their next steps.


Clear recommendations. Understand the gaps, priorities and options.


Hands-on delivery. Move from planning into implementation when needed.

Core partners

Technology partners behind the work.

Organizations whose products and services support Safe Harbor’s infrastructure and security solutions.

Cybersecurity awareness

See how a ransomware attack unfolds.

A short awareness video that illustrates how ransomware can affect an organization and why preparation matters.

Ransomware - Anatomy of an Attack

Services

Support for your IT environment and security program.

Choose the support you need today and build from there. We can help with focused assessments, ongoing management, advisory support or a combination.

01 / SECURITY

Security & Risk Management

Assess your environment, identify priorities, strengthen infrastructure and improve security awareness and recovery readiness.

Discuss security priorities →
02 / OPERATIONAL TECHNOLOGY

Operational Technologies & ICS

Technology and security support for organizations where operational systems and business IT need to work together.

Talk about your environment →
03 / EXECUTIVE ADVISORY

Virtual CISO

Security program leadership, governance, risk and compliance guidance, incident planning and technology strategy—scaled to your needs.

Explore vCISO support →
04 / MANAGED IT

IT Service Management

Infrastructure management, monitoring, patch management, endpoint support, software deployment and backup services.

Review managed IT options →
05 / MANAGED SECURITY

MSSP Services

Extend your security capabilities with scoped services designed to address gaps in people, resources or specialized expertise.

Discuss security coverage →
06 / START HERE

Assessment & Planning

Get a clearer view of your environment, the issues to address first and a practical path forward.

Book an initial review →
Not sure which service fits?

Tell us what is changing, where you need help and what a good outcome looks like.

Talk with Safe Harbor →

Client feedback

Practical support. Strong technical judgment.

What clients have said about working with Safe Harbor.

“I have been working with Safe Harbor since late 2021 and my experience has been extremely positive. Safe Harbor’s professional approach to all aspects of project/work engagements is outstanding. They are a valued resource to my company.”
Milan Springl
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How we work

A straightforward way to get started.

Begin with the problem you need to solve. We’ll work with you to identify an appropriate next step.

01

Talk through priorities

Share what is working, what is creating risk or friction, and what you want to improve.

02

Review the environment

Understand the systems, people, constraints and requirements involved.

03

Agree on a practical plan

Define scope, responsibilities and next steps before work begins.

Common questions

What to expect when you reach out.

Start with a conversation. We’ll help you understand whether Safe Harbor is a fit for the problem you need to solve.

Book an initial review
What does an initial discussion cover?

We’ll ask about your organization, technology environment, current concerns and desired outcomes. That helps identify whether an assessment, advisory engagement or ongoing support is the right next step.

Can you work with our existing IT team?

Yes. Services can complement internal resources, provide specialized expertise or manage agreed parts of the environment.

Do you provide both IT and cybersecurity support?

Yes. Safe Harbor lists IT service management, security and risk management, virtual CISO support, MSSP services, and operational technology and ICS services.

How are services scoped?

Scope depends on your environment, requirements and responsibilities. We’ll discuss those details before recommending an engagement.

Where is Safe Harbor based?

Safe Harbor lists a Calgary office and serves organizations in Alberta. Contact the team to discuss your location and requirements.

Careers

Join our team.

We are searching for candidates who are great team players, provide excellent customer service, and are interested in opportunities to grow a career within the IT industry.

01 / NOW HIRING · EUROPE

Technical Support Specialist in Europe

Job title
IT Technical Support Specialist Tier 1/2 (Work Remote)
Reports to
Security & Infrastructure Lead
Status
Open

Job summary

A professional who provides technical support and assistance to customers, whether on the phone or in person. Ensure a client’s satisfaction and ability to properly operate any machinery or technology they may be having trouble with. Oversee and maintain computer hardware and software systems. Assist Safe Harbor in resolving technical issues concerning customer’s accounts, company software infrastructure, or providing access to resources. Support computer software integration by diagnosing and troubleshooting common problems.

The Technical Support Specialist will also work collaboratively to deliver first and second level related services to Safe Harbor clients. With a focus on Microsoft technologies, this role will be responsible for support and administration of our client’s day-to-day operations. Candidates must demonstrate knowledge and experience in a variety of disciplines including Active Directory, messaging, folders, permissions and Windows operating systems.

Skills and experience
  • Strong multi-tasking capabilities.
  • Strong working knowledge of end user technology, including core Microsoft software (IIS, File Services, Print Services, .NET Framework, etc.).
  • Experience with Active Directory management and administration.
  • Experience debugging, troubleshooting and fixing Microsoft OS or peripheral issues.
  • Strong verbal and written communication skills.
  • Strong organizational skills.
Essential duties and responsibilities
  • Act as initial point of contact for computer and system related concerns from clients.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Identify and suggest possible improvements on procedures or guidelines.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Assist management in creating training materials pertaining to computer troubleshooting and usage.
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
  • Maintain a working log detailing all required system updates, as well as the date of completion.
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
  • Resolve technical issues related to network interruptions.
  • Install and configure computer systems and applications within the company.
Minimum requirements
  • Industry-specific certification in relevant computer software is an asset.
  • 1–3 years of experience in a heavily customer focused position, involving technical knowledge of a client’s products and services.
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
  • Comfortable working in and assisting others through company help desk software, such as NinjaOne.
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services.
  • Extensive experience working with different operating systems including Windows and Mac OS.
  • Ability to prioritize and manage several milestones and projects efficiently.
  • Professional written and interpersonal skills are essential when communicating with customers and clients.
  • Experience installing and configuring computer systems and applications.
  • Tech savvy with working knowledge of office automation products, databases and remote control.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Proficiency in English.
  • Excellent communication skills.
  • Customer-oriented and a professional approach to career development.
  • Industry certification is an asset.

Please forward your resume to hr@safeharbor.tech.

Apply now — email your resume →
02 / NOW HIRING · CALGARY

System Administrator in Calgary

Job title
System Administrator Tier 3 (Work Remote)
Reports to
Security & Infrastructure Lead
Status
Open

Job summary

Enabling and supporting operational capabilities associated with communication, risk management, business continuity, business intelligence and security. Work collaboratively to deliver technological services to Safe Harbor clients. Working in concert with architecture and design specialists, the Systems Administrator develops strategic and tactical plans for continual improvement in the quality of technology services. Through regular client engagement the successful candidate will familiarize themselves with organizational requirements, and identify technological opportunities to achieve business objectives.

The System Administrator works collaboratively to deliver infrastructure related services to Safe Harbor clients. With a focus on Microsoft and VMware platforms, this role will be responsible for implementation, maintenance and administration of our client’s core technological infrastructure. Candidates must demonstrate strong technical skills and knowledge in a variety of disciplines including Security, Active Directory, Exchange, and Virtualization. The Systems Administrator will work with senior infrastructure resources, maintaining responsibility for security and availability across environments. This resource must be proactive in improving the infrastructure, technical processes and user relationships, while maintaining performance and adherence to standards.

Skills and experience
  • Strong server administration experience (Server 2016 and newer).
  • Strong working knowledge of a technology infrastructure, including core Microsoft software (IIS, File Services, Print Services, .NET Framework, etc.).
  • Solid understanding of virtualization environments, specifically VMware.
  • Experience with Active Directory management and administration.
  • Experience with database development is an asset.
  • Experience debugging, troubleshooting and fixing Microsoft OS or peripheral issues.
  • PowerShell scripting experience is an asset.
  • Understanding of data architecture and enterprise data requirements.
  • Strong verbal and written communication skills.
  • Strong leadership and organizational skills.
Essential duties and responsibilities
  • Provide support and design activities within the server infrastructure.
  • Participate in design and maintenance of enterprise architecture, including software deployment, server patching, system configuration, and technology lifecycle planning.
  • Analyze existing operations and make recommendations for the improvement and growth of the operating environment.
  • Provide day-to-day support, design, creation, and maintenance of client/server environments.
  • Ensure availability management activities support business continuity objectives.
  • Review and analyze existing infrastructure effectiveness and efficiency.
  • Collaborate with business and other technological resources to ensure services entering the production environment are transitioned smoothly with proper operational support, documentation and training.
  • Develop architectures to address business requirements, ensuring system scalability, security, performance and reliability.
  • Perform tier 3 infrastructure support activities including the assessment and execution of infrastructure upgrades and patches.
  • Create plans for architecture updates and new system integration.
  • Cultivate and disseminate knowledge of infrastructure best practices.
  • Collaborate with relevant operational and build teams to construct testing and implementation strategies.
Minimum requirements
  • Bachelor’s degree is an asset, preferably in Computer Science or Information Technology.
  • Experience effectively interacting and communicating with business clients.
  • Minimum 10 years experience deploying, integrating, securing and optimizing a Windows based server environment.
  • Microsoft certification; database, server or security.

Please forward your resume to hr@safeharbor.tech.

Apply now — email your resume →
Ready to apply?

Send your resume and the position you are interested in to hr@safeharbor.tech.

Email hr@safeharbor.tech →

Start a conversation

Let’s talk about your IT and security priorities.

Share a little about your organization and what you need help with. The Safe Harbor team can follow up to discuss fit and next steps.

Calgary Office
421 7th Avenue SW, 30th Floor
Calgary, Alberta T2P 4K9

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